Global service hotline:
+49 831 – 25 288 15
Service hotline China:
+86 (573) 8482 8880
Service hotline USA & Mexico:
+1 (608) 580 0045
Strong service. For the life of your machine.
Every KESEL machine is one of a kind. And so is its service: tailored and fast. As the manufacturer, we keep an eye on your machine. Every detail, every sign of wear matters to us—because we developed and built it for your maximum performance.
Service—the KESEL way
KESEL Lifecycle Service
Your machine. Our responsibility.
KESEL is thorough. And fast. And so is our service. With KESEL Lifecycle Service, we remain responsible for your performance for the life of your machine. Across 5 lifecycle phases, we keep your production precise and robust. From planning to logistics, the KESEL service lifecycle safeguards quality—in every phase.
“At KESEL, experience meets the thoroughness of a manufacturer that truly cares about the machine. Here, service is not a service—it is an attitude. There is no more competent support for a machine.”
The KESEL Lifecycle Service
We create confident stability for your production future. Your peace of mind comes from our experience: in every phase, we use our expertise to strengthen your competitive edge.
Make the right decisions.
- Profitability analysis & ROI—evaluate investments with confidence
- Financing—stay flexible
- Maintenance contract—secure productivity
- Remote maintenance service: request help via remote access
- Software solutions—optimised for your processes
Productive fast.
- Transport & relocation—including logistics, packaging, dismantling and reassembly, and efficient cost planning
- Commissioning—professionally for new and used machines
- Training—hands-on for operation and maintenance
- Process support—stable processes, less scrap
- CE management—standards-compliant documentation, audit and declaration of conformity
Reliably cost-effective.
- Spare parts: genuine parts with short lead times, stock items within 24 hours
- Repairs: genuine parts only, quality assurance to reduce the load on your maintenance team
- Updates & retrofits: software, assemblies, tool optimisation
- Remote diagnostics: external online access, fast fault analysis, program optimisation
- Contract manufacturing & pre-series production: keep production running, even during repairs or for prototypes
Unlock potential.
KESEL retrofit: more output, longer service life
- Machine overhaul: mechanical reconditioning for all machine types
- Control retrofit: upgrade to Siemens Sinumerik ONE incl. control cabinet
- Performance upgrade: more performance without buying a new machine
- Process optimisation: automation, material flow, efficiency
Close out intelligently.
- Fast decommissioning and dismantling—quick and professional
- Complete logistics—from planning to removal
- Professional disposal—implemented in compliance with legal requirements
- Project coordination: one contact for every step in the process
Warranty and guarantee
Productive—guaranteed
We stay on it. Your machine is in the best hands at KESEL for years: with our guarantee and warranty, we safeguard your productivity—for the life of your machine.
KESEL machines are designed for peak performance over decades. Our standard: full performance under your specific load conditions.
Our service is like your KESEL machine: intelligent and tailored. So you can always be sure. It runs.
KESEL Ready
Reliable from day 1.
Productivity from the start.
- Commissioning—by KESEL technicians on site
- Acceptance & performance test—for a faster production start
- Operator training—one day, hands-on, on the machine
- KESEL Connect—direct access to the spare parts portal
KESEL Run
Every 365 days—maintained thoroughly.
Maintain performance. Control costs.
- All services from KESEL Ready
- Machine-specific wear parts package
- Annual inspection & maintenance incl. service report
- Clear recommendations for action at critical points
- Automatic maintenance reminder
- Prioritised remote support & remote diagnostics
- Annual advanced training
- 10% price advantage on genuine spare parts
KESEL Prime
Premium contract incl. Service Level Agreement (SLA)
Truly strong. For your performance.
- All services from KESEL Run
- Inspection twice a year
- Geometry measurement with laser interferometer
- Prioritised on-site service
- Guaranteed response times (SLA)
- Extended machine warranty (+1 year)
KESEL Europe
Georg Kesel GmbH & Co. KG
Maybachstraße 6
87437 Kempten
Germany
Phone: +49 831 - 25 288 15
Email: info@kesel.com
KESEL Asia
Kesel Machinery (Jiashan ) Co., Ltd.
Room 301, Building 6 No. 168
Kapa Road, Dayun Town,
Zhejiang Province
314100 Jiashan County, Jiaxing City
P.R. China
Phone: +86 (573) 8482 8880
Email: jinchun.feng@kesel.com
KESEL North America
Kesel North America LLC
4718 John Paul Rd. Front
Milton, WI 53563
USA
Phone: +1 (608) 580 0045
Email: paul.koehn@kesel.com