Customer Service & Kesel Connect
Great service
We are here to help!
We are always happy to provide support either at our HQ in Bavaria, over the phone or via video call or directly at your location.
Do not hesitate to contact us for special clamping jaws and applications.
You can reach our service department:
Monday to Thursday
From 08:00 am to 05:00 pm
Friday
From 08:00 am to 13:00 pm
Tel.: +49 831-25288-22 | E-Mail: spannsysteme@kesel.com
We are also happy to assist you outside of our business hours:
With our 24/7 support via our customer portal, our knowledgebase and via our website with integrated chat and hotline system, we are happy to be there for you.
3 ways to Connect to great Service
At Kesel we understand the need for reliable, timely service support. With Kesel Connect, as part of Life Cycle Service by Kesel, we have focused on ensuring your team has the support it needs wherever and whenever they require it. Whether you have an issue with the machine, would like to organise a service from one of our expertly trained engineers or simply want to order spare parts for your machine, Kesel Connect makes this possible.
Hotline
Available all year round
Skilled technicians who know your machines
Voice calls supported by video and remote diagnostic support
Kesel Connect
Available 24/7, 365 days a year
Your portal, your machines, your information
Pre-filled request forms save time and nerves!
Request Form
Can be accessed using any device
Allow for photo, video and data file upload
Automatically create a service ticket sent straight to expert engineers
Installation
A clamping system from Kesel delivers on all its strengths from the very first moment tnahks to our professional sales and service support. We provide you with easy-to-understand operating instructions, CAD drawings, 360° views and videos to ensure you get the most from your new vise.
In our new customer portal Kesel-Connect you can quickly and easily view your vices, view the documents such as the operating instructions and order the right parts for your product. Register now: Kesel-Connect-Link
Our top service is complemented by a 12-month warranty on all vises, accessories and spare parts.
Maintenance & Repair
Do you have a defective spindle or need other assistance with one of your vises? Kesel clamping systems have a long service life, nevertheless, they are subject to natural wear and tear. Our qualified service technicians will be happy to help you get back to full operation quickly and easily!
Send your spindle or product to the following address and we will take care of the repair as soon as possible:
Georg Kesel GmbH & Co. KG
Maybachstraße 6
87437 Kempten
Germany
Once we have inspected the spindle or vise we will immediately send you a cost estimate for the repair. We also offer loan spindles which are available to you at any time to ensure you can keep manufacturing.
Repair / maintenance due?
or bring it directly to Kesel
and send your product back to you as soon as possible!
Training
Flawless operation and longevity
Take advantage of our experience and come and learn best practice use and maintenance of your clamping technology in a step by step clamping masterclass! Our training ensures you and your team not only know how to use your vises effectively but also how to get the most out of them for the benefit of oyur end product and customers. Come to us in Bavaria and learn in the heartland machine tool clamping!
Long way to travel?
Our service team will also train you online for fast and intuitive learning - the perfect addition to your curriculum.
Register yourself and your trainees now by phone or e-mail!
Tel.: +49 831-25288-22
E-Mail: spannsysteme@kesel.com
Spare parts & Accessories
Reduce downtime to a minimum!
We offer the entire range of spare and wear parts, directly from ourselves in quality and availability that only we, as the manufacturer, can guarantee. This guarantees a fast and reliable supply of original parts.
In our new customer portal Kesel-Connect, you can quickly and easily select and order the right spare part or accessory. Log in now:
Kesel Connect
Of course, our service team can also be contacted directly:
Tel.: +49 831-25288-22
E-Mail: spannsysteme@kesel.com
You have older Kesel products?
Due to our extensive stock of original parts, we guarantee fast delivery even for older products!
Returns
Didn't find what you were looking for?
No problem - contact our service team by phone or send us a completed return form directly by e-mail to spannsysteme@kesel.com.
For a quick and uncomplicated processing of your request, our service team will immediately send you a goods receipt note by e-mail, from which you can take the transaction number and return address.
Get in touch with our service team.
You will receive a consignment note immediately.
Send your goods to the address provided.