Customer Service & Kesel Connect
Great service
Call
Global Service Hotline: +49 831 - 25 288 15
Service Hotline USA & Mexico: +1 (608) 580 0045
Service Hotline China: +86 (573) 8482 8880
3 Ways to connect to great service
At Kesel we understand the need for reliable, timely service support. With Kesel Connect, as part of Life Cycle Service by Kesel, we have focused on ensuring your team has the support it needs wherever and whenever they require it. Whether you have an issue with the machine, would like to organise a service from one of our expertly trained engineers or simply want to order spare parts for your machine, Kesel Connect makes this possible.
Hotline
Available all year round
Skilled technicians who know your machines
Voice Calls supported by video and remote diagnostics support
Kesel Connect
Available 24/7, 356 days a year
Your portal, your machines, your information
Pre-filled request forms save time and nerves!
Request Form
Can be accessed using any device
Allow for photo, video and data file upload
Automatically create a service ticket sent straight to expert engineers
Installation
Productivity from Day one
Our service engineers travel around the world exclusively installing and maintaining Kesel machines. In doing so they really are subject matter experts in the sector of linear toothing and will transfer the knowledge they have to your team during every visit.
Our professional team of service engineers will install and commission your machine, to your requirements and ensure a seamless transition to market-leading productivity.
Our services
- Installations and run-offs
- Process analysis and optimisation
- Integration support of periphery technology
- Support and training to production personnel
Maintenance and Repair
Maintenance and Repair
Maintain to succeed!
When did you last have time to check the runout on your spindle or the play in your machine’s Z-axis ballscrew? Moreover, if you did, would you be able to precisely adjust and remove the error? In today’s competitive world, quality drives competitive advantage. To guarantee absolute, reliable and continual product quality your milling and grinding machines must remain in peak performance; our comprehensive service plan ensures just that. With the Kesel 4-point system check your machine is thoroughly inspected and professionally serviced. In addition, you also receive a full status report and recommendations for performance improvement. To enure your productivity remains at its peak and to keep your team free to manufacture, there is only one thing you need to do: schedule an service visit from one of our experienced experts now. There really is no easier way to protect your machine.
Maintenance and Repair
The four-point system check:
Mechanical
Electrical
Lubrication and hydraulic
Coolant and Air
+ PLUS: A comprehensive machine report.
Want even greater peace of mind? Speak to our service team today about a Service-Level Agreement (SLA) providing you planned preventative maintenance and reducing machine downtime to an absolute minimum.
Highly experienced Kesel engineers
Optimize machine performance
Boost machine uptime through on-site inspection and repair
Original and guaranteed spare parts
Reduce unexpected downtime and utilise planned maintenance intervals
Receive a concise Preventive Maintenance Report
12 month guarantee on all original parts!
Call us now
Maintenance and Repair
The kesel repair service
Overhaul and Optimise
Kesel machines are built to last. We are proud of the fact that we have many machines around the world that are over 25 years old and still going strong. Our machines are built so robustly that, for example, the mechanical assemblies often outlive the own control systems. As part of Kesel’s Life Cycle Services Programme, we provide our customers with a complete machine overhaul service, future-proofing it whilst delivering huge advantages to your manufacturing team. In additional combination with a mechanical overhaul, the conversion onto a modern CNC operating system can dramatically increase productivity whilst reducing machine downtime and maintenance costs. Customer support and service is of utmost importance to us and with our CNC retrofit service we can deliver significant advantages at a fraction of the cost of a new machine.
Optimize now
Highly experienced Kesel engineers
Optimize machine performance
Boost machine uptime through on-site inspection and repair
Original and guaranteed spare parts
Reduce unexpected downtime and utilise planned maintenance intervals
Receive a concise Preventive Maintenance Report
12 month guarantee on all original parts!
Highly experienced Kesel engineers
Optimize machine performance
Boost machine uptime through on-site inspection and repair
Original and guaranteed spare parts
Reduce unexpected downtime and utilise planned maintenance intervals
Receive a concise Preventive Maintenance Report
12 month guarantee on all original parts!
Maintenance and Repair
Kesel Repair Centres
Within our 3 strategically located repair centres experienced specialists ensure your high-performance machine and / or its assemblies are repaired swiftly and reliably should the need arise. Issues are quickly analysed and repair plans are devised and carried out in quick turnaround. With complete drawing databases and extensive spare part availability, our team of professional engineers are able to guarantee precise, high-quality repairs. And if a technical upgrade has been designed that fits alongside your machine or as part of your assembly our engineers will identify this and provide you with options to not only repair but optimise and upgrade your machine.
Questions? Call us
Training
Learn from the best!
With decades of specific experience in the linear toothing sector of your industry, there really is no better place for your operators to gather knowledge and skills than with us. Our team create training courses based on your requirements and personnel, ensuring the content is pitched at the perfect level.
Become more productive, build up reserve operator knowledge, reduce the chance of operator errors, learn what your machine can really do and be more competitive! Our training is delivered in a number of formats giving you the freedom and flexibility to tailor a course with us that is your perfect fit.
Face-to-face training: At a Kesel’s HQ and manufacturing base in Bavaria, Germany.
Online training: Fast and efficient online sessions regardless of location and at a time that suits you.
In-house training: Individual courses in your company.
Spare Parts and Accessories
Kesel Connect, your very own service and maintenance portal, provides you exclusive access to critical, wear and spare parts for your Kesel machines. Moreover, if you cannot find exactly what you need the automatically-filled request form will ensure you have an accurate response in record time.
Connect with Kesel Connect
Spare parts within just a few clicks
24/7 worldwide access
exploded drawings make selecting your parts easy and quick
Multiple payment methods
Still not registered?
Spare parts Supply-Hold-Send
Forget SOS, think SHS! Alongside our conventional spare parts supply service we also offer our ‘Supply-Hold-Send’ service (SHS). This service offers you the ability to store selected spare parts at one of our regional service centres and request them to be sent forward at your convenience.
Components Engine
Highly experienced Kesel engineers
Optimize machine performance
Boost machine uptime through on-site inspection and repair
Original and guaranteed spare parts
Reduce unexpected downtime and utilise planned maintenance intervals
Receive a concise Preventive Maintenance Report
12 month guarantee on all original parts!
Returns
Need to send something back to us? Reach out to one of our service team to confirm which of our locations your shipment needs to sent to. And if you need help with shipping, export or import documentation then don’t hesitate to ask. With daily shipments being sent worldwide our support team are here to help.
Germany
Georg Kesel GmbH & Co. KG
Maybachstraße 6
87437 Kempten
Germany
USA
Kesel North America LLC
4718 John Paul Rd. Front
Milton, WI 53563
USA
China
Kesel Machinery (Jiashan ) Co., Ltd.
Room 301, Building 6
No. 168 Kapa Road, Dayun Town,
Zhejiang Province
314100 Jiashan County, Jiaxing City
P.R. China